Shipping Policy

Order processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding Kenyan public holidays). You’ll get a confirmation as soon as you order, and another when your order is on its way.

Delivery areas and estimated times

We deliver across Kenya. How long it takes depends on where you are:

Delivery times are estimates and can vary with weather, traffic or courier delays.

Delivery fees

• Within Nairobi: free delivery. You pay for your order when it’s delivered.
• Outside Nairobi: we deliver by G4S courier. The delivery fee depends on your county and town (see below) and covers parcels up to 5 kg; heavier orders add KES 35 for every extra kg. You’ll see the exact fee at checkout before you pay, in Kenyan Shillings, with no hidden charges.

Not in the list? Contact us before ordering and we’ll confirm whether we can deliver to you and what it costs.

Paying for your order

• Within Nairobi: pay for your order on delivery.
• Outside Nairobi: pay the delivery fee in advance by M-Pesa or card when you order, so we can dispatch it. You then pay for the product itself on delivery.

Order tracking

Once your order ships we’ll send you an update so you can follow it. If you haven’t heard from us within 48 hours of your order being dispatched, please get in touch.

Delays

We work with trusted courier partners, but delays occasionally happen. If your order is taking longer than the estimate above, let us know — we’ll look into it and keep you updated.

Failed deliveries

• If no one is available at the delivery address, the courier may try again or call you to arrange a better time.
• If delivery fails after several attempts, the package may come back to us. We’ll contact you to arrange redelivery (extra fees may apply) or a refund.
• Please make sure your delivery address and phone number are correct when you order.